This policy describes how Klaich Animal Hospital in Reno collects, uses, and safeguards your personal information when you visit our website or use our veterinary services.
Last updated: January 2, 2026
1. Introduction
At Klaich Animal Hospital in Reno, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what we collect, how we use it, and the choices you have.
It applies to information collected through our website and in the course of providing our veterinary services.
2. Information We Collect
We collect information you provide directly to us, as well as some information automatically when you use our website. This may include:
- Identity & contact details — your name, email address, phone number, and mailing address
- Appointment details — the services you're interested in, preferred dates, and any notes you provide
- Patient information — your pet's name, species, breed, age, and relevant medical history
- Payment information — processed securely through our payment providers; we do not store full card numbers
- Technical data — IP address, browser type, and how you interact with our website (via cookies)
3. Why We Collect It
We collect this information so we can deliver safe, high-quality care, run our veterinary clinic efficiently, communicate with you, and meet our professional and legal responsibilities. We only collect what we reasonably need for these purposes.
4. Patient Records & Confidentiality
We treat your pet's medical records and the information you share about your animal's health as confidential. Access is limited to the veterinary team and staff directly involved in providing care.
We will not share your pet's records with another veterinary practice, insurer, or third party without your authorization, except where required by law or necessary to protect the health and welfare of the animal.
5. How We Use Your Information
We use the information we collect to:
- Schedule, confirm, and manage your appointments
- Provide and improve our veterinary services
- Respond to your questions and send appointment reminders
- Process payments and maintain accurate records
- Send you updates or offers, where you have agreed to receive them
- Meet our legal, regulatory, and professional obligations
8. How We Protect Your Data
We use appropriate technical and organizational safeguards — including secure systems, access controls, and staff confidentiality obligations — to protect your information against unauthorized access, loss, or misuse.
No method of transmission over the internet is completely secure, so while we work hard to protect your data, we cannot guarantee absolute security.
9. Data Retention
We keep your information only for as long as necessary to provide our services, comply with our legal and professional record-keeping obligations, and resolve any disputes. When information is no longer needed, we dispose of it securely.
10. Your Privacy Rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you
- Request that we correct inaccurate information
- Ask us to delete information where we are not required to keep it
- Withdraw consent for marketing communications at any time
To exercise any of these rights, please contact us using the details below. We may need to verify your identity before acting on a request.
11. Children's Privacy
Our website is intended for use by adults. We do not knowingly collect personal information directly from children through this site.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “last updated” date. We encourage you to review it periodically.
13. Contact Us
If you have questions about this Privacy Policy or how we handle your information, please get in touch with our team — we're glad to help.